Islamabad – August 24, 2009: Ufone while expanding its already elaborate Customer Services has now introduced live customer support through Web Chat facility, a 24 hour facility to provide its valued subscribers an opportunity to have online assistance from Customer Services Representative via its website.
There will be no charges on subscription of this service and initially the service will be available to post pay subscribers only as the management plans to extend the service to its pre pay customers in the next phase.
Divulging details of this exciting service Akbar Khan, Head of Marketing, Ufone mentioned that at present post pay customers would be able to have a maximum of six sessions in a given day through this service. “The system is fully equipped in dealing with use of abusive language and the access of such subscribers will be blocked after intimating them twice,” he said.
Elaborating the process to use this service, Akbar Khan added, “Customers will access Web Chat through Web Chat (Live Support) option available on Ufone’s website www.ufone.com; after accessing the website the customers will have to register through ‘Register New Customer’ option. Afterwards subscribers will have to select ‘Login’ option and enter the Login Credentials in order to proceed, after successful login subscribers will have to click on ‘Request text chat’. The subscriber will have to enter the nature of Query and Subject and click ‘Start Chat’. The service also has the facility of resending the forgotten password to the clients through an SMS”.