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PR: Telenor Introduces IVR Social Services 1911

Karachi – January 26th, 2010. Telenor Pakistan has become the first mobile operator to launch an Interactive Voice Response (IVR) portal service “Telenor Social Services 1911”. Social services portfolio includes Tele Lawyer, Tele doctor, Tele Genie and Educational Guidance. All four services will now be accessible through a single number 1911.

Tele Doctor Service will make it possible for Telenor subscribers to simply dial the number and speak to a doctor online about an ailment they themselves or a dear one might be experiencing. Similarly, legal advice can be sought by calling at 1911 and opting for the Tele Lawyer service. Tele Genie Service provides the caller with interesting statistics, discoveries and facts from the world over. Educational Guidance provides information on educational institutions, admissions criteria and other relevant information for students.


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Telenor Social IVR

While introducing salient features of the service, Chief Marketing Officer Telenor Pakistan, Lars Christian Iuel commented, “Statistics show that there are four times as many cell phones in the world as computers and televisions combined. Considering the possibilities that come with access, we have taken the lead to provide the customers with vital resources of information that will enable them to add quality to their lives; whether it is about choosing a college, seeking legal advice, looking for a health care tip or discovering national or international statistics.” He said.

Telenor Pakistan has deputed professional doctors, lawyers and agents at the disposal of its valuable customers, in addition to the recorded tapes available on the IVR for each category.

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