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Show Cause Notice Issued to PTCL on Poor Quality of Services

Pakistan Telecom Company Limited (PTCL) was issued a show-cause notice by Pakistan Telecommunication Authority (PTA) on poor services. This step was taken by PTA after a recent Quality of Services survey.

Poor ServiceA 30 days dead line has also been issued to file a reply, which would decide what necessary actions PTA could be taking against PTCL. PTA, under the Telecom Act reserves the right to take legal actions.

Under Telecom Act, Objective of “Quality of Service” survey is to make sure that Telecom Companies are providing good quality services to consumers.

PTA, from time to time, has been repeatedly informing PTCL about its poor QoS and PTCL was directed to improve the quality as per license conditions, however, no improvement made therein despite ample time provided to PTCL.  As a result, show cause notice has been served to initiate the proceedings against the licensee as per rules.


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According to the details, survey was conducted across Pakistan including major and small cities and rural areas from August to October 2009 along with the PTCL representatives on a mutually agreed survey methodology. It may be mentioned that this is the first instance of PTCL being show caused on account of poor quality of service which clearly shows the PTA’s resolve for not compromising on sub-standard services to the telecom consumers.

Chairman PTA, Dr. Mohammed Yaseen said that ensuring quality services to consumers has always been priority to PTA. This is evident from the continuous surveys conducted by PTA for both mobile and fixed line sectors. The recent establishment of Consumer Protection Directorate, providing fast and easy complaint registration mechanism is another major step in protecting and safeguarding consumer interests.

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