I am using Wateen USB WiMax service and there had an outage of service last week. The device tries to find the network but fails to connect and repeat the process again and again. At first I thought, something went wrong with my device. I contacted them and they told me that their is some problem with the network and will be resolved soon. But even after 8 days, I cannot access my Internet with Wateen USB Dongle.
So far many users of Wateen USB dongle from different cities i.e. Rawalpindi/Islamabad, Karachi, Gujrat, etc. has confirmed that the outage is not limited to one city but everywhere. What they tell you on phone is that their is some technical problem in “YOUR” area and they lie, not only in that area but everywhere.
Upon asking about the days we faced the issue, how would you compensate, they told me that they will rebate us which I am sure will be an unjustified solution. I will keep you people updated on this.
Please note that according to my information, the problem is only with Wateen USB Dongle. Other Wateen WiMax devices are working fine in my city.
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From my experience with Wateen I too have learned that they are liars and keep misleading the customers through deliberately conveyed wrong information.
I am also facing this issue and they give me same response every time. I have started looking for alternatives.
wateen Wimax 3.5GHz potential Interference our c band satellite downlink signal. 3.4GHz to 4.2GHz.
what is price of wateen usb for 5GB 512kbps
@Nadia – There is only one package available for USB owners that is Rs. 1500/month for 1 MBPS speed. The USB costs you Rs. 1500. So, you will have to pay a total of Rs. 3000/- for the first time and Rs. 1500/month onwards.
For more information visit: http://www.techreaders.com/2009/11/my-experience-with-wateen-usb-dongle-a-review/
Also, do not forget to read this article carefully as Wateen runs out of service often.