All Entries in the "PTCL" Category
Is PTCL Really Going to Double Up Broadband Speed Again? I think NO!
There have been a some rumors regarding the PTCL broadband speed would double up again in near future. Some of my friends are working with PTCL and they told me that they have no news about it. “If there is something like this going on, I am not aware of it”, one of my friends told. “PTCL doesn’t have enough capacity to again do it”, Another friend added. Some people are likely to believe this rumor because they see some work under process from PTCL nearby their houses i.e. deployment of copper wires. Believe me friends, My number is on Fiber Optics and that’s nothing to happy about.
You must be thinking why? If your number is on Fiber Optics, you cannot get any DSL service other than PTCL. PTCL has not allowed other companies to issue connections on Fiber Optics. That’s kind of monopoly but we have to live [...]
Finally, They Deployed PTCL WiFi Router
I was having tough time convincing PTCL guys that I really need that WiFi router (Do I really?). Well… I just wanted to give it a try. Anyways after passing 25 days, they finally installed the WiFi router at my place. The representative of PTCL was quite friendly and suggested me that in case of any issue I can call him instead of calling and wasting time on PTCL Help Lines 1218 or 1236.
Upon asking, that how long would I have to pay the rental as the WiFi router doesn’t cost more than Rs. 4,500/- and will I have to return it back when I quit using PTCL broadband service even after 10 years? The answer was simple as expected, YES. So, people who are ordering PTCL WiFi router should keep in mind that they will never own the router. They have another option of buying a router from [...]
PTCL WiFi Router Charges Appear on Bill But They Haven’t Delivered It Yet
PTCL is advertising newly introduced WiFi routers. I also requested for PTCL WiFi router the very next day it was launched. But I am yet to receive it even after 20 days. You can read details here: PTCL WiFi Router Not Deployed Yet!
Today, I receive PTCL Bill with WiFi router charges on it. Before calling PTCL Help Line, I contacted my relevant exchange and asked them regarding the matter. The guy told me that WiFi routers are now in stock and you can pick it from PTCL office. Why me? They were supposed to deliver it at doorstep. I asked them about the Bill and he said, that you didn’t contact. That’s not true. I contacted at least three times. Even if I didn’t, they were supposed to contact me.
I then called Help line and told her the whole story. She said that she is forwarding my complaint manually [...]
Update: PTCL WiFi Router Is Not Yet Deployed
PTCL Broadband recently started providing WiFi Routers for an additional rental of Rs. 200 per month. I also requested for the router as mentioned in my earlier post how PTCL Wifi Router. I applied for it on Jan 29, 2010 but they are yet to deploy the router. I contacted PTCL help center couple of times and they told me that my request was being forwarded and someone from the relevant exchange will contact me soon. More than 10 days have passed and I am still waiting for that ’soon’ she kept telling.
I tried to call the relevant exchange to know the status of my application but their numbers were busy. Looks like they have a lot of orders… I will again try to contact them tomorrow and let you guys updated. The standard day of providing and installing WiFi router is 8 days. Come on PTCL, give me [...]
Show Cause Notice Issued to PTCL on Poor Quality of Services
Pakistan Telecom Company Limited (PTCL) was issued a show-cause notice by Pakistan Telecommunication Authority (PTA) on poor services. This step was taken by PTA after a recent Quality of Services survey.
A 30 days dead line has also been issued to file a reply, which would decide what necessary actions PTA could be taking against PTCL. PTA, under the Telecom Act reserves the right to take legal actions.
Under Telecom Act, Objective of “Quality of Service” survey is to make sure that Telecom Companies are providing good quality services to consumers.
PTA, from time to time, has been repeatedly informing PTCL about its poor QoS and PTCL was directed to improve the quality as per license conditions, however, no improvement made therein despite ample time provided to PTCL. As a result, show cause notice has been served to initiate the proceedings against the licensee as per rules.
According to the details, survey was [...]
PTCL Broadband Needs to Train Front Desk Officers
Today, suddenly my Internet stopped working on my network. First I tried my luck and ’struggled’ to fix the issue but nothing seemed to work. I finally decided to call PTCL help center and after painful wait of 30 minutes they picked up the phone and told me some basic things to do. I did as he told me and said if it doesn’t work, I can call again (who wants to waste hours on waiting….:s). Anyways… I didn’t work. I called couple more times but they were not able to help me out. Before I proceed further, let me tell you what exactly the problem was.
I am on a network with 5 PCs connected. I am using PTCL ZTE Modem and a D-Link Ethernet Switch to connect to the network. The problems was; when I was connecting Modem directly to my PC, Internet was working fine but when [...]
PTCL Broadband Ends Up Student Packages Over 1 MB
PTCL offers 30% discount on broadband service to students of selected educational institutions. The offer was previously valid for all broadband packages but just after a day of introducing WiFi router, PTCL puts an end to all packages over 1MBPS. We confirmed this from PTCL help center. Most of the student package users must be angry with this move but lets just try to be realistic. 1MBPS is more than enough for any student activity. No? That’s just my opinion. I mean what do students do with 2MPBS or 4 MPBS connections?
I know some people who use (now used to use) student packages for commercial purposes. Some of them are even running cyber cafes’. I think it’s a good move from PTCL as there is no need of high speed connection for students and come on, you know, you don’t need high speed connection for any student activity… it’s [...]
PTCL WiFi Router for DSL Users – Use Broadband Anywhere Within 30 Meters Radius
PTCL now provides Wi-Fi routers to its DSL customers for an additional rental of Rs. 200/- month apart from their monthly regular charges. Wi-Fi router will enable fixed line broadband (DSL) users to surf wireless broadband service within 30 meters radius.
To use wireless broadband, your device whether it is a Laptop, Desktop, PSP, PDA, or cell phone must have Wi-Fi facility. You can secure your connection using password to avoid any misuse. The signals are Wi-Fi are strong enough i.e. up to 54 MBPS.
You can also request a Wi-Fi if you are existing PTCL broadband user. I have also applied for it. Customer representative told me that Wi-Fi router will be delivered within 7 working days. The good thing about the Wi-Fi router is; it supports ADSL + Wi-Fi. It has four ports available. Your old DSL modem will be taken back on the delivery of Wi-Fi router.
To apply [...]
PTCL EVO (PCMCIA) Only for Rs.999 Now
The PTCL EVO which offered its EVO USB devices from the Rs.6, 000 onwards, is now offering the PCMCIA cards only for Rs.999. This exclusive discount on price is basically for the price although the monthly packages would remain the same but can be expected to be reduced at least by 20%.
These PCMCIA cards are only compatible with laptops having the PCMCIA slots and not for the others, however, the external PCMCIA cards are also available in the market for your purchase which will somehow take the initial cost as high as owning as USB.
Postpaid Tariff/Package Details:
Package 1 (For subscribers having PTCL Landline)
Option 1: USB Device PKR 3,999/- (upfront)
Option 2: PCMCIA Card PKR 999/- (upfront)
Package 2 (For subscribers NOT having PTCL Landline)
Option 1 : USB Device PKR 3,999/- (upfront)
Option 2: PCMCIA Card PKR 999/- (upfront)
Service Charges
Monthly Service Charges: PKR 2,000/- (Payable through PTCL Landline Bill)
EVO [...]
PTCL and DSL Broadband Agreement
On Friday, October 30, 2009, the DSL and PTCL operators have signed an agreement with Pakistan Telecommunication Authority (PTA) regarding provision of broadband services. Dr. Mohammed Yaseen (Chairman of PTA), Syed Nasrul Karim Ghaznavi (member, Finance), Dr Khawar Siddique Khokhar (member, Technical) and senior representatives of DSL and PTCL were present in the signing ceremony. The ceremony was held in PTA headquarters.
According to the agreement, now the DSL operators can acquire IP bandwidth along from any other operator including PTCL. This will enable the DSL operators to provide competitive tariffs for broadband services. Certain issues like laying fibers at PTCL co-locations, to lease bandwidth from other operators and several other issues are left on which PTCL and DSL operators have to reach some conclusion. Several meetings were conducted to solve these issues under the supervision of PTA. Due to this the DSL interconnect agreement was pending for several months.
It [...]
Reduction in PTCL Profit
According to the analysis, it has been noticed that Pakistan Telecommunication Company Limited (PTCL) faces a huge depreciation in its profit this year as compared to previous years. It has been found that the profit earned by the company in the quarter ended on September 30, 2008 was Rs 3.178 billion whereas the profit earned this year by the company in the corresponding quarter has been declined to Rs 2.568. This declination is quite big.
According to the declaration done by the board of directors of the company, the company’s share has gone Rs 0.50 in the review period whereas in the same period of the previous year, the cost was Rs 0.62 per share.
As given in the financial results, the company’s revenue was Rs 16.610 billion in the previous year as compared to this year’s revenue which is recorded as Rs 14.472 billion in this quarter. The services’ cost [...]
[Off the Record] PTCL Broadband to Launch 512 KBPS Connection
A friend of mine who is working with PTCL informed that PTCL is going to launch 512 KBPS Broadband connection again just for Rs. 300 per month very soon. This is a good news for people who don’t need high speed and don’t want to pay Rs. 1199/- for 1 MBPS connection. Although, this is a rumor but my PTCL friends are much sure about the release of this new package.
There had been rumors about PTCL again double up Broadband speed which doesn’t seem realistic though but if it happens, PTCL would be the first company in Pakistan to provide 8MBPS connection which is good news.
No doubt, PTCL Broadband is on the right track but they seriously need to improve their after sales service.
