The level of Customer Services of Pakistan Telecommunication Company Limited (PTCL) is not hidden from anyone, though they are trying to enhance it but they still has a long journey towards a level which is called “Best Customer Services”.
Today, I had some issues with my PTCL Broadband. The connection was breaking again and again. I called customer services at 1218 and it was picked within 10 minutes and I informed him about the problems I am facing. He said me to hold on while he forwards my call to the concerned department and he also intimated me that you might have to hold for a little long, so, please don’t hang up. I said, ok no problem. I switched on the loudspeaker of my phone set and started my work.
I enjoyed the music for almost 20 minutes but then it started irratiting me as there was no sign of the Representative from the concerned department. I had to disconnect the call (I have some other comittments as well. I can’t wait for them whole day). I understand that PTCL is trying its best for providing better Customer Services and they somehow acheived the target. I can imagine the situation some years back. So, overall, I don’t have any complaint but yes, a little request to please hire some more Customer Service Representatives so, the load on existing executives and the irritation on customer’s part can be reduced.
tats a big problem with PTCL customer services dude. i dnt knw why are they so pathetic?