PTA Fined Ufone 150 Million Rupees For Violating 789 SOP

Pakistan Telecommunication Authority has fined Rs. 150 Million to Ufone for violating terms and conditions.

ufoneAccording to the Authority, every telecom company is required to follow a verification procedure before issuing or activating any SIM. Note that this verification is carried out on the basis of data provided by NADRA.

Ufone has been alleged of selling a SIM without acting in accordance to the rules, therefore, clearly violating and refusing to acknowledge the rules implemented by Pakistan Telecommunication Authority. PTA considers this mistake a threat to national security measures taken by the Federal Government.

Ufone responded to the case saying that above said SIM was sold in accordance to the rules. 789 Standard Operating Procedure was followed in issuance of the said SIM. Having said that, they claim to have blocked the SIM on 24th December 2009, which is a little strange. If the SIM was issued according to the rules, then why blocked it?  It turned out to be a mistake of Ufone Call center agent in the end.

Ufone’s second response, which was submitted on 4th February 2010, said that it was a mistake of 789-call center agent.

Whole story goes like this:

Records show that call center agent followed the SOP and asked important questions like CNIC number, customer’s name, mother’s name, place of birth and father’s name. Customer answered all questions except Mother’s name. Call center agent neglected the wrong answer thus activated the SIM.  Agent responsible for the mistake has been suspended for ignoring the guidelines.

Announced on 26th February 2010, Ufone has been fined Rs. 150,000,000/- (150 Million) for not following the SOP and is asked to pay the above-mentioned amount within one month from the date of issuance of the instant enforcement order.

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