HTC Inks Deal With LogMeIn to Offer Remote Android Fixes

HTC announced its new ‘One’ line of smartphones in February. Keeping its promises, the company is bringing new experiences by signing a new deal with remote-assistance software specialists LogMeIn to install its LogMeIn Rescue software on all future HTC Android devices.

HTC’s deal with LogMeIn will help its worldwide call centers with software that would be capable of connecting to the company’s newest Android devices, enabling customer care staff to “remotely configure, diagnose and troubleshoot a technical issue wherever the customer has a data connection.”

Whenever a user installed a bothersome app and got their device unable to perform a particular task or want a hand setting up something on the device, HTC will be there to rescue them whenever a data or Wi-Fi connection is presented.

Vice President of Global Customer Experience at HTC, Simon Harper said, HTC is committed to providing the best and most personal customer experience in the mobile industry, from designing great products to delivering superior after-sales service and support.” He further added, “We believe LogMeIn’s technology, team and vision are a great match for HTC and for our customers and will allow us to continue to create great experiences for our customers.”

Furthermore, HTC will insert a LogMeIn Rescue applet on the device, only if carrier agrees. If carriers agree on this, the company’s technicians can then run remote diagnostics, push common device and network configuration settings as well as remotely control the customer’s device to resolve issues.

It is important to note here that the software is itself web-based and offers tools to configure devices as well as live chat and will also perform diagnostics as if the device was in their hands.

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